Fianáin

Úsáidimid fianáin ionas go bhfaighidh tú an taithí is fearr ar ár láithreán agus comhlíonaimid ár gceanglais Cosanta Sonraí ag an am céanna. Lean ort gan do chuid socruithe a athrú, agus gheobhaidh tú fianáin, nó athraigh do chuid socruithe fianáin ag aon tráth.

Ceisteanna Coitianta faoin bPas Ar Líne

Tá ceisteanna coitianta sna táib thíos faoi Iarratais Ar Líne ar Phas. Roghnaigh an chatagóir chuí thíos a bhaineann le do cheist.

Q. Can I renew my passport online using the Online Passport Application Service?

You can renew your passport online if:

• you currently hold an Irish passport
• your passport has expired within the last 5 years
• your passport is lost/stolen

The Online Passport Application Service can be used for adult and child renewal applications. First time applications cannot be submitted online.

Q. How much does it cost to apply online?

Information on passport fees is available here.

Q. How long will it take to receive my new passport?

Please see information about the current turnaround times for passport applications. Processing times do not include postage delivery time. If additional documents are required to support your application, the processing of the application will not begin until those documents are received.

Q. Can I track the progress of my application?

Yes, you can track the progress of your application by clicking here.

Q. This is the first time I am applying for an Irish passport. Can I apply online using the Online Passport Renewal Service?

No, the Online Passport Renewal Service is a passport renewal service only. In Ireland or Northern Ireland, first time applicants must apply through Passport Express at a Post Office, or by appointment at one of our offices. If you are living abroad, please contact your nearest Irish Embassy. For further information on our other application channels, please see here.

Q. My passport has expired for more than 5 years. Am I eligible for the Online Passport Renewal Service?

No, in order to apply online, your passport must have expired less than 5 years ago. Please see alternative application channels.

Q. My passport was issued in 2005 or prior to 2005, starts with S and has 6 digits. Can I use the Online Passport Renewal Service?

No, your passport is not a biometric passport as it was issued in 2005 or prior to 2005, and is not valid for online passport renewal. Please see alternative application channels.
The online service is only available for the replacement of biometric passports (which begin with the letter P or L and followed by another letter and 7 numbers - example PA1234567).

Q. What do I need to apply online?

To apply using the Online Passport Renewal Service you will need your current passport, a digital photograph, an email address and a credit/debit card.

For child applications you will also need access to a printer in order to print the Child Passport Identity and Consent Form. This form will need to be witnessed and submitted to the Passport Service.

Certain categories of adult applications will require you to print an additional Application Cover Page.

For certain application types (e.g. name change) you will need to provide additional documents to the Passport Service to support your application.

Q. Can I apply for a passport book and a Passport Card online?

Yes, you can apply for both a passport book and Passport Card online. For adults, they can be applied for individually or together in a bundle. For children, Passport Cards can only be obtained as part of a bundle. If applying for a Passport Card on its own, your passport must have more than 6 month’s validity remaining.

Q. My passport has been lost/stolen. Can I use the Online Passport Renewal Service to get a replacement?

Yes, if your passport has not expired for more than 5 years you can apply for a replacement passport online. However, your application may take a little longer to process.

Q. My passport has been damaged. Can I use the Online Passport Renewal Service to get a replacement?

Yes, if for example your passport’s data page has cracked or you put your passport through the wash, you can apply online for a replacement. We may ask you to submit this passport to support your application.

Q. My personal circumstances have changed and I wish to change my name on my passport. Can I change my name on my passport using the Online Passport Renewal Service

Yes, if you are changing your name, you can apply online. You will need to post your current passport (and additional documents) to the Passport Service. Please note that the full fee for your new passport will apply.

For further information on name changes please see here.

Q. I want an observation recorded on my passport, can I do this using the Online Passport Renewal Service?

Yes, you can record observations on your new passport using the online service. Observations which can be entered on your passport using the Online Passport Renewal Service include (1) your previous passport number or (2) your birth certificate name. Depending on the type of observation requested, you may need to post additional documents to the Passport Service to support your application.

For further information on observations please see here.

Q. Can I apply online if my passport has a faulty chip?

If your passport has a faulty chip you should contact the Passport Service.

Q. How long will it take to complete the online application form?

The online application will take approximately 10 minutes, provided you already have your digital photo or photo code ready to upload.

Q. Do I need to get my identity verified by a member of An Garda Síochána or an appropriate witness?

No, for adults using the Online Passport Application Service, the verifying of identity by a member of An Garda Síochána or an appropriate witness is not required.
For details on witnessing requirements for child applications, please see the section on child applications and guardian consent .

Q. I am being asked to submit my most recent passport number for my online application. Where can I find this?

Your passport number is located in the top right hand corner of your passport. It will begin with the letter P or L and will be followed by another letter and 7 numbers (example PA1234567).

Q. How do I upload a photo?

Information on uploading a photo is available here.

Q. How do I pay?

You must pay by debit or credit card. Pre-paid credit cards are also accepted. Currently, Visa, MasterCard, Diners Club International and American Express cards are accepted.

Q. Where can I get a receipt?

Your receipt will be provided on your application confirmation page which you can print out for your records. You will also receive an email which confirms that your application has been submitted.

Q. What happens if there is an issue following the submission of my online application?

If there is an issue with your application or with the photo you have provided, an email or a letter will be sent to the address provided in your application. Please check your spam folder as sometimes the email will be directed there. If you do not meet the criteria for online submission, your application will be cancelled and any monies paid will be refunded to you via the original payment method.

Q. After I submit my application online, how long will it take to receive my new passport?

Information on the current turnaround times for passport applications is available here. Processing times do not include postage delivery time. If additional documents are required to support your application, the processing of the application will not begin until those documents are received.

Q. I received a clarification email and sent my reply. How much longer will it take to process my application?

If the issue has been resolved it will take approx. 5-10 working days to reprocess.

Q. Does the Online Passport Renewal Service conform to web accessibility standards?

The Online Passport Renewal Service aims to comply with Level Double-A of the W3C Web Content Accessibility Guidelines.

Q. My child got their current passport when they were under 18. They are now over 18. Can they renew their passport using the Online Passport Application Service?

Yes, once your child’s passport has not expired for more than 5 years, they can renew their passport online using the Online Passport Application Service.

Q. What do I need to apply for my child’s passport using the Online Passport Renewal Service?

To apply online you will need your child’s current passport, your child’s digital photograph, your email address and a credit/debit card. You will also need access to a printer for printing the Child Passport Identity and Consent Form. This form will need to be witnessed and submitted to the Passport Service. In some cases you will need to provide additional documents to the Passport Service in support of the application.

Q. There is more than 6 months validity remaining on my child’s passport. Can I renew their passport using the Online Passport Application Service?

Yes, there are circumstances where you might need to renew your child’s passport book early, including for example name change, or where the child’s passport book is damaged or full. If your child’s current passport book has more than 6 months validity remaining you will need to return it to the Passport Service for cancellation. Instructions on where to send your child’s passport book will be detailed at the end of the online application process.

Q. I wish to renew my passport online. I also wish to apply for a first time passport for my child. Should we both send our applications through Passport Express?

The Online Passport Application Service is the quickest method for applying to renew a passport. You (the guardian) can either renew your passport online via the Online Passport Application Service, or apply through an alternative application channel.

Your child, as a first time applicant is not eligible to apply through the Online Passport Application Service. Please see alternative application channels for your child’s first passport.

Q. Do I need to return my child’s current passport to the Passport Service?

The requirement for you to send your child’s current or expired passport to the Passport Service will depend on a number of factors. You will be advised during the online application process if you are required to send in your child’s current or expired passport.

Q. Do I need access to a printer when renewing my child’s passport using the Online Passport Renewal Service?

Yes, for all child passport renewals using the Online Passport Renewal Service you will need access to a printer. During the online application process you will be alerted to any supporting documents that are required. At the end of the online process, a Child Passport Identity and Consent Form will be generated. You will need to print this form, the child’s identity will need to be verified and each of the guardian’s consent must be witnessed by an appropriate witness. We will also send a link to this form via email so if you are unable to print it immediately, you will be able to access the form for up to 5 days.

For security reasons you will only be able to access this form 5 times during the 5-day window.

If you have not managed to access and print your Child Passport Identity and Consent Form during the timeframe allowed, please contact us for assistance.

Q. Do I need to have my child’s identity verified if I use the Online Passport Renewal Service?

Yes, at the end of the online process, a Child Passport Identity and Consent Form will be generated. You will need to print this form and have your child’s identity verified by an appropriate witness. It is no longer necessary to have a member of An Garda Síochána verify your child’s identity.

We will also send you a link to this form via email so if you are unable to print it immediately, you will be able to access the form for up to 5 days.

For security reasons you will only be able to access this form 5 times during the 5-day window. If you have not managed to access and print your Child Passport Identity and Consent Form during the timeframe allowed, please contact us for assistance.

Q. Do I have to bring my child to a Garda Station to have their identity verified if I use the Online Passport Renewal Service?

No, we have expanded the list of appropriate witnesses who can verify the identity of your child, and witness the consent of guardians. The child must be known to the appropriate witness who is confirming their identity. A full list of acceptable witnesses can be found here.

Q. Who should accompany my child when having their identity verified?

The guardian who is completing the online application and declaration must accompany the child when their identity is being verified. This guardian will be identified as ‘Guardian A’ on the Child Passport Identity and Consent Form. You MUST use the same witness to verify the child’s identity and witness your consent. The second guardian ‘Guardian B’ can use the same witness, or a different witness, to give their consent.

Q. How do I give consent to the issuance of a passport for my child if I use the Online Passport Renewal Service?

At the end of the online process, a Child Passport Identity and Consent Form will be generated. You will need to print this form and have the consent of each guardian/guardians witnessed by an appropriate witness.

We will also send you a link to this form via email, you will be able to access the form for up to 5 days. Note: For security reasons you can only access this form 5 times during the 5-day window.

A guide to guardianship as it relates to passport applications can be found here.

If you have not managed to access and print your Child Passport Identity and Consent Form within the timeframe allowed, please contact us for assistance.

Q. My child is living with me and their other guardian is residing elsewhere. How can we give consent?

A. After the online application and payment has been made, a Child Passport Identity and Consent Form is generated. This form can also be accessed through the confirmation email that is sent to the email address provided. The form can be accessed a total of 5 times. The second guardian can print a second copy of the Child Passport Identity and Consent Form and have their consent witnessed separately.

If you have not managed to access and print your Child Passport Identity and Consent Form during the timeframe allowed, please contact us for assistance.

Q. What happens if there is an issue with my child’s online application?

A. If there is an issue with your child’s application or with the photo you have provided, we will initially make contact with you via an email (please check your spam folder). If the issues cannot be resolved, we may reject your application and we will send you a letter to the address provided on the child’s application form and the application will be cancelled and any monies paid will be refunded to you via the original payment method.

Q. What happens if there is an issue with my child’s online application?

A. If there is an issue with your child’s application or with the photo you have provided, we will initially make contact with you via an email (please check your spam folder). If the issues cannot be resolved, we may reject your application and we will send you a letter to the address provided on the child’s application form and the application will be cancelled and any monies paid will be refunded to you via the original payment method.

Q. After I submit my child’s application online, how long will it take to receive their new passport?

A. The processing of the application will not begin until all supporting documents are received. Please see information on the current turnaround times.

Note: Processing times do not include time for postage.

Q. I received a clarification email and sent my reply. How much longer will it take to process my child’s application?

A. If the issue has been resolved it will take approx. 5-10 working days to reprocess. This does not include the time it takes to post your child’s passport.

Q. Do I need to send my child’s previous passport after their new passport has been received?

A. No. If you have already received your child’s new passport, you do not need to return their previous passport.

Q. Do I need to provide documents in support of my application?

For most adult passport renewals, no documentation is required. Certain categories of adult applications will require you to print an additional Application Cover Page.

For child applications you will need to print the Child Passport Identity and Consent Form. This form will need to be witnessed and submitted to the Passport Service. For further information on child applications, please see the section on child applications and guardian consent.

In some cases we will require documentation to support your application, such as a name change or adding an observation on your passport book. Additionally, if your current passport has more than 12 months validity (or more than 6 months for child applications) you will need to send it to the Passport Service for cancellation. You will be informed early in the process if your application requires supporting documents.

Q. Do I need to return my current passport to the Passport Service?

The requirement for you to send your current or expired passport to the Passport Service will depend on a number of factors (e.g. if your current passport book has more than 12 months validity remaining for an adult passport or 6 months for a child passport). You will be advised during the online application process if you are required to send in your current or expired passport.

Q. Where do I post my documents to?

At the end of the online application process you will be asked to print an Application Cover Page (which details where you should send your documents). We recommend that you use a secure method of postage to ensure that the Passport Service receives your documents.

For applications made in Ireland, a postage label will be generated on completion of the application. You will be required to print and affix the label to an envelope. The envelope must be posted to the Passport Service.

NOTE: Each envelope must contain documents for one application only.

If you are living in Northern Ireland, the UK or elsewhere, please use a secure method of postage. If you are living in a country where the postal service is unreliable, you may be asked to submit documents to your nearest Irish Embassy who will securely deliver them to the Passport Service. You will be notified of this during the online application process.

Q. Will my application be processed without documents (if required as part of the application process)?

No, if you are requested to post documents to the Passport Service, the processing of the application will only commence following the receipt of those documents. You should factor in postage times into the overall turnaround time for the processing of your application. Processing times also exclude the time it takes for your passport to be delivered.

Q. I have received my passport book but have not received my original documents back?

Where you have provided original documents in support of your application they will be returned to you separately from your new passport book.

Q. I have received my new passport. Do I have to return my old passport now?

No, once you have received your new passport, there is no need for you to return your old passport.

Q. How will I receive my new passport?

If you reside in Ireland or the UK your passport will be delivered by Express post and does not need to be signed for.

If you reside outside of Ireland or the UK your passport will be sent by registered post and will need to be signed for at delivery. You should provide a daytime delivery address if it is different from your home address.

Due to unreliable postal services in some countries, passport books may be sent to your nearest Irish Embassy, who will contact you directly to arrange collection or delivery.

Q. Can I get my passport posted internationally? How much will it cost?

Yes, your passport can be posted worldwide. (There will be an additional postal fee of €5 for adult applications)

Q. If I apply for a Passport Book and Passport Card, will they be delivered together?

No, they will be delivered separately. Your passport book will be delivered first followed by your Passport Card approximately one week later.

Q. Can my passport be sent to my work address?

Yes, your passport will be sent to the address you inputted in the online application form.

Q. Why is my passport book being sent to my nearest Irish Embassy?

Due to unreliable postal services in some countries, passport books may be sent to your nearest Embassy, who will contact you directly to arrange collection or delivery.

Q. How will my documents be returned to me?

Original documents will be returned to you following the processing of your application. Photocopies of documents will not be returned.

It is important to note that original documents will be returned separately from the passport book /card. If you requested a book/card bundle, the passport book and card will not be dispatched together.

If you reside in Ireland or the UK your original documents will be delivered by Express Post and do not need to be signed for. If you live outside of Ireland or the UK your documents and passport book and/or card will be sent by registered post and you will need to sign for them at delivery. You should provide a daytime delivery address if it is different from your home address (you can select this address during the application process).

Due to unreliable postal services in some countries, passports and original documents may be sent together to your nearest Embassy/Consulate, who will contact you directly to arrange collection or delivery.

Q. I have received my original documents back but have not received my new passport book?

Documents will not be returned together with your new passport. Where you have provided original documents in support of your application they will be returned to you separate from your new passport.

Q. I have received my new passport but have not received my original documents back?

Where you have provided original documents in support of your application they will be returned to you separate from your new passport.

Q. Who can apply for the Irish Passport Card?

The Irish Passport Card is available only to Irish Citizens who are in possession of a valid passport.

For adults, a Passport Card can be applied for individually or together in a bundle (Passport Book + Passport Card). For children, Passport Cards can only be obtained as part of a bundle. If applying for a Passport Card on its own, your passport must have more than 6 month’s validity remaining.

Q. Where can I travel on my Passport Card?

The card is valid for travel within the EU/EEA (European Economic Area) and Switzerland.

Q. Do I need a passport before I apply for a Passport Card?

Yes, you must be in possession of your valid passport book in order to apply for a Passport Card. A Passport Card for an adult can be purchased on its own if you already have a valid passport, or together with a new passport.

For children, Passport Cards can only be obtained as part of a bundle.

(Note: if your passport is lost or stolen you must apply for a new passport before you can apply for a Passport cCard).

Q. How much does a Passport Card cost?

Information on passport fees can be found here.

Q. How can I pay for a Passport Card?

Payment can be made using a credit card or a debit card. Currently, Visa, MasterCard, Diners Club International and American Express cards are accepted.

Q. How long is the Passport Card valid for?

A Passport Card has a maximum validity of 5 years or the remaining validity of your current passport book i.e. the Passport Card expiry date cannot exceed that of your passport book.

Q. What is the current processing time?

Information on the current turnaround times for passport applications is available here. Passport Card applications are categorised under ‘Online Passport Applications’.

Q. Can I track the progress of my application?

Yes, you can track the progress of your application using the Passport Tracker.

Q. What if my Passport Card is lost, stolen or damaged?

The details of all lost or stolen Passport Cards are reported by the Passport Service to Interpol which means they are no longer valid for travel. When applying for your new Passport Card you should indicate that your card has been lost, stolen or damaged on the relevant section of the online application form. If you are not applying for a new card you should notify the Passport Service if your card has been lost or stolen. If your Passport Card is damaged, we may ask you to forward the card to the Passport Service.

Q. When travelling on my Passport Card what number do I use to check-in online?

When checking in online, use the card number located at the upper right hand corner on the face of the card (for example C12345678).