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Changes to passport procedures to provide better service to customers

Passports, News/feature, Ireland, 2013
newpassport-procedure

New service available throughout the post office network

Two important changes to our passport application procedures aim to provide a better quality service to our customers.  They involve increased use of the Passport Express service and a new system of appointments at our public offices.

Change to postal applications

Postal passport applications should now be sent through the Passport Express service. Applications by standard and registered mail will not be processed after the 30th of June and applicants will be advised to resubmit using the Passport Express service.

Passport Express is an easy-to-use, courier type service operated by An Post exclusively for passports.  It is available throughout the post office network and has been in use, successfully, since 1995.

 

Appointment service

A new appointment service is also in operation at the Passport Office Dublin, for those travelling at short notice (within 3-10 working days).  Customers not travelling within 3-10 working days should use Passport Express.   Priority at public counters is given to those travelling at short notice and the fastest turnaround time for such applications is three working days.  

Passport Express is available throughout the Post Office network and has been in use since 1995

The service allows customers to book an appointment at a suitable time between 9am and 5pm, Monday to Friday, so they do not have to wait in line.  When making the appointment customers can also indicate in advance what type of service they require, for example, renewal of a particular type of passport e.g. for a child.

Appointments can be made online at www.passportappointments.ie. The service will be extended to the Passport Offices in Cork and London over the coming months.

The cost of the Passport Express service is €89 while those applying over the counter will pay €95