Contact the Passport Service
For an update on the current provision of Passport Services, please click here.
If you have a query regarding your passport application, please contact our Customer Service Hub who will be happy to assist you.
Our WebChat is open from 9am - 5pm, Monday to Friday. Please note that chats may be recorded for training and quality control purposes.
Please note that while all WebChat operators are staff of the Department of Foreign Affairs and Trade, this software solution is powered by a third party: Edgetier.
Further information available at:
Please note that calls may be recorded for training and quality control purposes.
Track your Passport
You can track the progress of your Passport/Passport Card application using your 11-digit application number.